Wrexham Windows Quote Process for uPVC Window Supply, Installation, and Aftercare

1. Initial Inquiry

• Customer contacts us via phone, email, or website to request a quote.

• We gather basic information: property address, number and type of windows, preferred styles, and any specific requirements.

2. Site Survey & Consultation

• A site visit is scheduled at a convenient time.

• Our surveyor measures window openings, assesses access and installation logistics, and discusses design options, glazing preferences, and security features.

• We offer samples and brochures if needed.

3. Quotation

• A detailed, no-obligation quote is provided within 1–3 business days.

• The quote includes:

  • Window specifications

  • Installation costs

  • Estimated lead time

  • Warranty and aftercare information

• Optional extras (e.g., trickle vents, custom colors, decorative glazing) are itemized.

4. Order Confirmation

• Once the quote is accepted, we require a signed agreement and deposit (if applicable).

• Final measurements are confirmed if needed.

• The order is placed with our supplier or fabricated in-house.

5. Installation Scheduling

• Installation dates are agreed based on lead time and customer availability.

• Customers receive a preparation checklist (e.g., clear access, move furniture).

6. Installation

• Our qualified team installs the windows professionally, typically within 1–5 days depending on the project size.

• Old windows are removed and disposed of responsibly.

• All work areas are left clean and tidy.

7. Final Inspection & Sign-Off

• We walk through the installation with the customer to ensure satisfaction.

• Any snagging items are noted and resolved promptly.

• Final balance payment is collected (if applicable).

Aftercare Service

1. Warranty

• All uPVC windows come with a standard manufacturer and installation warranty (typically 10 years).

• Warranty covers frame integrity, glazing unit failure (e.g., misting), and workmanship.

2. Maintenance Advice

• We provide a care guide with tips on cleaning, lubrication, and best practices.

• Support for adjusting hinges, handles, or vents if needed.

3. Ongoing Support

• Post-installation support is available via phone or email.

• We respond promptly to any concerns or queries.

• Optional annual inspections or servicing available on request.